Your TRIBBO electric charging bike comes with a 6 year warranty on the bike rack. On the other parts of the cargo bike, that are not wearing parts, there is a 2 year warranty.
if, contrary to our expectations, a problem with your TRIBBO electrical cargo bike arises within the warranty, please contact us right away.
Note that, warranty does not apply to the following conditions and wearing parts:
Lack of maintenance / service of products (at least 1 service inspection per. year, receipt must be presented)
Missing mandatory service check after 2 months from date of purchase (Receipt must be presented)
Incorrect or inappropriate use of the product
Exceeding maximum load capacity according to product specifications
Unauthorized service, replacement or refurbishment of the product
Damage caused by accident or force majeure
Damaged or flat tires
damage due to untreated rust
Gear, crank and brake cables
Incorrect adjustment of wheels and spokes
Locks and keys
Your TRIBBO electric cargo bike must have a mandatory service inspection within 2 months of purchase.
The service inspection can be carried out at our dealers or service centers, or you can have a local bicycle mechanic to perform the service.
The warranty does not apply if your TRIBBO electric cargo bike has not received this 2nd month service check. A receipt must be presented.
If you bring the cargo bike to our service center at Vævergangen 18D, 2690 Karlslunde, the service check is free of charge. If you use a local service center or dealer, the service check is at your expense.
REMEMBER If you have bought a lock, please take good care of your lock certificate. You need this in case of theft. It is your responsibility to save it.
Your pruchase includes 1 year warranty on your battery, with the following exceptions:
Capacity drop, regardless of amount and age of the battery
The battery has not been properly charged (Maintenance)